Currently shipping to Singapore only!

Frequently Asked Questions

If you have questions before making your purchase, you can check out this list of frequently asked questions. Kindly note that this list is updated or modified from time to time.

About Us

What Are You Selling?

Natural Beauty Products like Eye CareFace TonerFace TreatmentFace Wash that do not come with harmful ingredients like Sodium lauryl (ether) sulfate (SLS, SLES) and Parabens.

Are You The Manufacturer Of The Skincare Products?

No. We are partnering with skincare product companies like Beauty By Earth to bring their natural beauty products to the local Singapore market.

What Are The Brands That You Are Carrying?

We are always in search of good natural beauty brands to bring in and these are the Quality Brands that we are currently carrying:

  1. Beauty By Earth (Visit Website)

 

Purchase

Are Your Products Suitable Or Safe For Me? Any Samples?

Suitability

Everybody’s skin is unique so it may be hard for us to determine if the product is really suitable for you.

Samples

As much as we would like to provide samples, it would be hard since we do not have any physical Retail Store. But you can still try to search on Google for some personal reviews before you make your purchase with us. Thanks for your understanding!

What Are Your Payment Options?

Stripe

Payment is handled and processed by Stripe. We do not store any of your Payment Credentials in our site.

Shipping & Delivery

Do You Deliver Worldwide?

Not at this moment. We are currently operating and delivering within Singapore only.

What Are Your Delivery Options?

Ninja Van

To ensure that you receive your products, we are using Ninja Van as our main Delivery Option.

Delivery comes with a Tracking Number which you can track online and there is up to 3 Delivery Attempts.

Delivery Charge is at a Flat Rate of $3.

What Are Your Delivery Charges?

Delivery is a Flat Rate of $3 and Delivery is done by Ninja Van.

How Long Will It Take For My Order To Be Shipped And Delivered?

It will take up to 2 Working Days to process your order.

Your package will be picked up and delivered by Ninja Van.

A Tracking Number will be provided.

It may take up to 1 – 3 Working Days for Ninja Van to deliver and there will be 3 Delivery Attempts.

Returns

What Is Your Return & Refund Policy?

Full Refund

You may request for a full refund if:

  • The Product is defective.
  • Delivery Package is lost.

Return

You may request to return the product (and ask for a full refund) if:

  • Product is unopened, unused and still in its original packaging.